Baby

Birthday

Anniversary

Graduation

Special Occasions

Policies

Returns
Cancellations
Ordering & Payment
Non-US Customers
Printable Order Form
Product Information
Delivery
Login & Registration
Privacy Policy
Security Statement

Returns

If you are unhappy with your Adesso Album for any reason, except for custom leather products, you may return your purchase for refund or replacement within 30 days of the original shipment date. You may want to insure your return as we can't be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable. If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product.

Custom leather orders: Custom orders are not returnable.

In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.

Important: Refunds can only be credited against the credit card used to make the purchase.

Please direct all returns to:

Accu-Logisitics LLC
Attention: Adesso Albums
2031 Burroughs Avenue
San Leandro, CA 94577

Cancellations

If you need to cancel an order please call us at 415.957.9901 during normal office hours or send an e-mail to orders@adessoalbums.com.

Custom leather orders: Custom orders cannot be cancelled once we have placed the order with the bindery.

If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund.

Ordering & Payment

We accept orders online, over the phone, by fax or mail. All prices on our site are in US Dollars.

Accepted payment methods include payment by Visa, Mastercard, American Express (on cards issued by US banks only), checks and funds transfers. Checks and transfers must clear our bank before products will be shipped.

Important: Your billing address must match the cardholder's statement address.

We do not currently provide a printed catalog, but you can download our printable order form and send your order by mail or fax. Payment methods are the same as on our website.

Prices are subject to change without notice.

Non-US Customers

If you are located in Europe, Canada or Australia, please visit our distribution partners:

Instant Forever
Picture This Albums
Instant Albums

For all other geographies, please note that at this time, we are only able to accept online credit card payments from credit cards that are issued by US banks. If you have a credit card that is issued by a non-US bank, please call us with your order or download our order form and fax or mail it to us, and we will be happy to process and expedite your order for you. Thanks for your patience.

Phone sales: 415-957-9901

Printable Order Form

To send your order by mail or fax, please follow the easy steps below.

Click the image link below to download a printable order form in Adobe PDF format. PLEASE NOTE - for your security this file was scanned for viruses prior to upload to our server.

Complete the form with your order details. You can choose from the usual payment methods.

Download Printable Order Form (PDF)

Please send your order, with your payment details, to:

Fax: 415.957.9902

Important: Please don’t send an order form with payment details via e-mail. E-mail messages are not encrypted, and therefore should not contain confidential information. Also, please don’t enclose cash with your order.

Product Information

We value your confidence in our products and endeavor to provide accurate product information about each item on our site. Please note:

Colors. While we have taken care to choose images which represent the color of the articles, please be aware that each computer screen will show colors differently.

Leather Products. Please be aware that, as with all high end leather products, natural variations in color, consistency and texture are what make each piece special and uniquely yours. You are investing in a new item and any inconsistencies in the leather are not defects but rather, what gives each piece its unique charm. Please note that depending on the particular hide that is used for your album, the personalization will vary.

Delivery

Availability
We try to keep all items in stock for dispatch within 24 hours. We will confirm the products’ availability by e-mail, or you can contact us before placing your order.

If paying by check
Checks must clear our bank before products will be shipped. We will notify you of the shipment of your order by e-mail.

Lost or damaged items
In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund.

If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.

Please visit our Quick Shipping Guarantee Page.

Login & Registration

To complete your purchase on our site, we will ask you to complete a short registration page with your delivery details, e-mail address and a password.

Your Account will then store your past purchase history, as well as allow you to enter up to 5 different delivery addresses (great for presents!). Please note that payment information is NOT stored.

Should you forget your password, please follow this link and we will send you a new password to your registered e-mail address.

Registration Step-by-Step Guide
Registration is done on one single page, asking for your name, address, e-mail, phone number and a password of your choice. We can assure you that we will not use this information for marketing purposes unless you have chosen to receive our monthly e-mail newsletter - please see our privacy policy for details.

We understand that you do not wish to receive cold calls - neither do we, so we will never phone you for marketing purposes. However your phone number will allow us to get in touch should there be any problems with your order or delivery.

Your Account
Once logged in, you can access Your Account via the link on the top of the page. Below is a short overview of the available account functions:

My Account
Allows you to change your personal information and password, as well as store up to 5 different delivery addresses.

My Orders
This section contains details of past orders with us.

E-mail notifications
Here you can subscribe or unsubscribe from our e-mail newsletter.

Newsletter
Adesso Albums produces a monthly e-mail newsletter with special offers and news about our product offerings. If you'd like to receive a copy, simply check the "newsletter" box when registering with us, or, if you are an existing customer, you can subscribe in Your Account.

Privacy Policy

Adesso Albums will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party without first receiving your permission.

Security Statement

Where customer information is held in an online environment it is held securely within an area protected by a robust and full SSL certificate operating a 128 bit encryption protocol. The Adesso Albums SSL certificate is provided by GeoTrust, a major provider of such facilities.

You can easily see when you are on a secure page by the "padlock" symbol in the bottom right-hand corner of the status bar of your browser or by looking at the URL in the address bar of your browser - standard pages start with "http" whereas secure pages start with "https".

Adesso Albums does not store payment information on our servers. It is used to process payments in real time and during the transaction period...period.